Returns & Exchange Policy

Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise with original tags within 30 days to the original form of payment. Items that are beyond 30 days from that date will no longer be eligible for return.

Items marked as “Clearance” are not eligible for return or exchange.

Our returns take up to 5 business days to process after we receive the package. Please note that it may take additional time for funds to appear in your account depending on your bank .

If there is a quality issue with your item, click here for our warranty policy.

RETURNING ONLINE ORDERS

Want to return an online item? Have your heydude.co.nz order number and ready and follow our simple step-by-step instructions.

1. Initiate your return here.
2. Complete your contact information so we can contact you and process your request.
3. Choose whether you want to return or exchange your product.
4. Provide your heydude.co.nz order number.
5. Select a reason for the return / exchange request.
6. If exchanging, Detail the item(s) you’d like to exchange for. 
7. Add any notes / comments or images to support your request. 
8. Submit the form.
9. Our customer care team will contact you with next steps.